Academic-Year Continuation: Extended following summer internship to sustain core enterprise automation workflows, platform improvements, and systems operations throughout the academic year.
Custom ServiceNow ITAM Application: Engineered a custom IT Asset Management (ITAM) application natively within ServiceNow, integrating with out-of-the-box stockrooms and Hardware Asset Management (HAM) modules to track consumable burn rates and calculate total storage room value—restricting physical access privileges to storage rooms and assisting with budget forecasting.
Automated Ticket Hardware Auditing: Developed an automated asset auditing flow to extract and attach user hardware history directly to operational tickets, reducing manual data retrieval from 30 minutes to under a minute per user.
Python SecOps Endpoint Reconnaissance: Programmed a Python SecOps reconnaissance utility that parses Microsoft Intune and Absolute endpoints to actively identify BitLocker encryption failures and stalled out-of-compliance devices.
Automated Endpoint Compliance Reporting: Automated endpoint asset compliance reporting, saving the infrastructure team 250+ hours of manual endpoint security validation per report generation.
Zero-Downtime Internal Web App Migration: Executed a zero-downtime web application migration internally from Microsoft Project Online to SharePoint, bypassing third-party vendor reliance and saving $45,000 in annual operating costs.